Guiding behaviours

Guiding behaviours define our values, and ensure that we all know and understand how to demonstrate them in our day to day work. By commiting to these behaviours, we live our values.


Unite through global collaboration


We are aligned around a common purpose that unites us in providing the same quality experience for our clients and our people seamlessly, across borders. We commit to


  • provide distinctive client service to all Grant Thornton clients regardless of origin
  • share knowledge, opportunity and best practice for the benefit of our clients and the development of our people
  • bring a global perspective to our advice and our actions
  • cooperate with others to get things done and achieve results
  • work together to bring resources and expertise to serve all clients
  • take pride in our global identity and make it part of our everyday language

Demonstrate leadership in all we do


We are committed to the success of our clients, our people, our profession, and our stakeholders at large, demonstrating leadership at all levels. We commit to


  • represent Grant Thornton in such a manner as to enhance our reputation and distinguish ourselves in the marketplace
  • take a leadership position on issues of importance to our profession, the firm and the public interest
  • lead and communicate with clarity and confidence
  • exercise initiative to make a positive difference
  • have the courage to live our values without compromise in word and action. Commit to doing what is right
  • challenge ourselves to be the best we can be and inspire others to reach their full potential

Promote a consistent culture of Excellence


We are distinguished for our innovation and solutions-based approach, created and delivered by talented people with the passion to exceed expectations. We commit to


  • be better tomorrow than we are today, individually and collectively
  • continue investment in our own and others’ development
  • attain the highest level of competence in our area of expertise
  • develop leading-edge solutions that set the benchmark in our profession
  • achieve the highest standards of quality and innovation in everything we do

Act with Agility


We have the adaptability and capability to anticipate and respond quickly to meet complex client requirements, changes in markets and the profession. We commit to


  • understand the world we live and work in and to anticipate how changes might affect our various stakeholders
  • create and communicate clear expectations, define roles and responsibilities and empower each member of the team
  • ensure that the right people do the right work
  • thrive in change – to understand the "why" and to help others to do so
  • react positively and respond quickly to changes in direction
  • make objective, timely decisions and act on them promptly

Ensure deep Respect for people


We build relationships based on confidence and trust. We treat people as individuals, promoting an inclusive environment that values the capabilities and contributions of each person. We commit to


  • seek first to understand and then be understood
  • treat others as we would like to be treated
  • consider, with an open mind, the perspective and opinion of others
  • give and seek regular, open and honest feedback to one another so that we improve and grow at all levels
  • acknowledge and promote the mindset that work is only one part of life
  • express genuine appreciation for others’ contributions
  • resolve differences promptly - with compassion and understanding

Take Responsibility for our actions


We recognize our wider impact on our clients, people and society. And that decisions we make are investments in a sustainable future. We act with integrity, openness and accountability to stay true to our purpose and behave in a way that is consistent with our values. We commit to

  • act as stewards to pass on a more valuable organization to the next generation
  • make decisions that look to the long term and consider the wider impact, in addition to our immediate objectives
  • act with integrity. Be transparent in carrying out our duties, accept accountability for our results and use our influence wisely
  • honour our commitments; do what we say we will do, when we say we will do it
  • speak up when something "feels wrong"
  • acknowledge our contribution to mistakes, act promptly to rectify them and in so doing, incorporate new insights and awareness