The challenge

Our client—a Canadian-based videogame distributor with operations throughout the Americas—noted discrepancies with their inventory flows. One of our client’s subsidiaries—which was operated by a business partner—gave the head office a range of complex documentation and accounting that made the discrepancies difficult to isolate. The head office was concerned that the complex accounting was used to conceal fraud—which was further complicated by the fact that the business partner was critical to their Latin American operations. The situation called for expertise in forensic accounting and a sensitive, collaborative mindset.

How we helped

Sent a team to conduct on-site interviews and obtain digital evidence

Sent a team to conduct on-site interviews and obtain digital evidence

Clarified the relationship between the financial and operation data by untangling complicated accounting entries and the inventory flow

Clarified the relationship between the financial and operation data by untangling complicated accounting entries and the inventory flow

Balanced transparency and accounting rigor with human touch

Balanced transparency and accounting rigor with human touch

Presented our findings to the key stakeholders in-person and facilitated discussions and negotiations

Presented our findings to the key stakeholders in-person and facilitated discussions and negotiations

We began our investigation by sending a team to conduct on-site interviews and obtain digital evidence. We clarified the relationship between the financial and operation data by untangling the complicated accounting entries and following the inventory flow with data visualization tools. We needed to balance transparency and accounting rigor with a human touch, and as such, we presented our findings to the key stakeholders in-person and facilitated discussions and negotiations.

The impact

The key to our collaboration was understanding the situation and responding appropriately. We accomplished this by assembling a team with cultural awareness and sensitivity and simplifying complex subject matter in a concise and accessible manner. We successfully supported complex relationships and data for our client, and the relationship was maintained.

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