The Grant Thornton experience

The two sides to the Grant Thornton experience equation: our clients and our people. With an equal commitment to excellence for both, we can live up to our mission of serving our clients exceptionally and of being home to some of the best and the brightest talent in our field.

Point of view: our clients

We provide a full suite of audit, tax and advisory services—locally and across Canada. And with access to the Grant Thornton International Ltd member firms world-wide, we offer our clients global resources. That’s the least we can do, and it’s expected of us.

Our clients tell us that it’s how we see the world—ours and theirs—that makes the difference. It’s not about being in the top five among our peers. It’s not about being the biggest, the smallest, the broadest or the most specialized. It is about keeping the needs of our clients, the demands of the marketplace and what’s good for our community front and foremost in our business planning, in our service development and in our daily work. If that sets us apart, then we’re reaching our goals.

How do we know what’s working? We have a highly developed, multi-phased client satisfaction program based on two straightforward commitments:

  • We ask our clients what works for them as well as what doesn’t.
  • We act on what our clients tell us.

Here’s what they list as our strengths:

  • accessibility and personalized attention
  • partner-led teams
  • responsive and proactive service
  • integrated, team-based approach
  • industry knowledge based on proprietary research
  • great people going beyond what’s expected to deliver more

All of the above helps us create long-term working relationships with our clients. We take the time to get to know them, their businesses and their industries, and we like doing it.

Point of view: our people