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Accessibility policy



Grant Thornton LLP and its affiliates is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.0, Level A and AA and complying with the Accessibility for Ontarians With Disabilities Act (AODA) effective communication requirements, and other applicable requirements and regulations. Accordingly, Grant Thornton LLP has established a policy to ensure that our services are guided by the principles of integration and equality and provided in a way that respects the dignity and independence of persons with disabilities.


Grant Thornton LLP is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under AODA. We are committed to providing our services in a manner that is accessible to the public, and respects the dignity, independence and integration of persons with disabilities. We will carry out our functions and responsibilities as follows:


We will communicate with persons with disabilities in a way that takes into account the needs of people with disabilities. We will train our people who communicate with the public on how to interact and communicate with persons with various disabilities.

Third-Party Managed Websites:

When you select a link from our web pages, which leads to a third party managed website, you are subject to the privacy, copyright, security, and information quality policies of that website and we cannot guarantee that the website will comply with the Web Content Accessibility Guidelines (WCAG).

Availability of Documents:

Accessible versions of written information and other forms of communication, including PDFs, can be made accessible upon direct request, free of charge, by contacting Accessibility via the contact information provided in this policy.

Telephone services:

We will provide fully accessible telephone service to our customers and train our staff on how to communicate in the most effective manner. We’ll offer email to our customers as an alternative form of communication.

Assistive devices:

We will ensure that our people are trained and familiar with the assistive devices available on our premises which may be used by persons with disabilities while accessing our services.

Service animals:

We welcome persons with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public unless otherwise excluded by law. If a service animal is excluded by law, we will offer alternative methods to enable the person with a disability to access our services, when possible.

Support persons:

We recognize that some individuals with disabilities rely on a support person for assistance while accessing our services. A person with a disability who is accompanied by a support person will be allowed to have that support person accompany them at all times while on our premises. Support persons accompanying or assisting individuals with disabilities may be required to comply with our confidentiality policies. 

Attendance fees for certain events (such as seminars, training sessions, or social events) hosted or sponsored by Grant Thornton LLP may apply to support persons. Fee information, as applicable, will be available at the time of registration.

Notice of temporary disruption: 

We will provide the public with notice in the event of planned or unexpected disruption to the services or facilities accessed by persons with disabilities. The notice will include the reason for the disruption, the anticipated duration and a description of alternative facilities or services, if available. This notice will be posted at public entrances to our premises and depending on the nature of the disruption, may be posted on our website.

Accessible emergency information: 

We will provide our customers with publicly available emergency information in an accessible format upon request. We will also provide employees with disabilities individualized emergency response information when necessary.

Training for our people: 

We will provide training to our people who deal with the public, those who provide services on our behalf to customers, and those who are involved in the development and approval of policies, practices and procedures. Our people will be trained on an ongoing basis as changes are made to this policy or any requirements under the AODA and the Human Rights Code, and new hires will be trained as part of their orientation upon employment. Training may be provided in various formats but will include:

  • the purpose of the AODA and the requirements of the customer service standard
  • a review of this policy and other practices and procedures related to the customer service standard
  • how to interact and communicate with person with various types of disabilities
  • how to interact with individuals who use an assistive device or require the assistance of a service animal or support person
  • how to use the assistive devices available on our premises that may assist with the provision of services to persons with disabilities
  • what to do if a person with a disability is having difficulty accessing our services


All information about a disability is personal and private and must be treated confidentially.

Feedback process: 

Your feedback matters. Comments on our services are welcome and appreciated. Feedback regarding the way we provide services to persons with disabilities can be directed to our personnel by email, in writing, by telephone or in person through appointment. All feedback received will be reviewed for possible action and an acknowledgment, where applicable, will be provided within seven business days. Feedback can be made by contacting Accessibility at the following:

Grant Thornton LLP
20th Floor, 200 King Street West
Toronto, Ontario, M5H 3T4
T: +1 416 366 4240 

We will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, upon request.

Modification to this or other policies:

We are committed to ensuring that our policies respect and promote the dignity, independence, integration and equal opportunity of persons with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Grant Thornton LLP that fails to do so, will be modified or removed.

Multi-year accessibility plan:

You may also wish to review our Multi-Year Accessibility Plan [ 103 kb ]. Upon request, we will provide a copy of the Multi-Year Accessibility Plan in an accessible format.


This policy exists to achieve service excellence to persons with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to, Accessibility at the following:

Grant Thornton LLP
20th Floor, 200 King Street West
Toronto, Ontario, M5H 3T4
T: +1 416 366 4240 

** This Policy has been adopted by and is applicable to the employees and clients of i) Grant Thornton LLP; ii) Grant Thornton Limited; iii) Grant Thornton Productivity Improvement; and iv) Grant Thornton Corporate Finance Inc.