This award further validates our commitment to listening to the voice of our clients and driving change across our business.
This distinct honour demonstrates Grant Thornton’s long-term commitment to building exceptional client experiences. By reaching out to clients through survey, we are able to better understand their needs and support them through the findings. The overall client experience strategy and delivery has been to delight & engage, discover & challenge, anticipate & exceed, and team up & lead in tandem with our clients. This gives further meaning to the work we do every day. Client success is central to everything that we do.
The Confirmit ACE Awards program celebrates outstanding achievement in client experience. Receiving a Confirmit ACE Award demonstrates the recipient’s rigorous application of Voice of the Customer processes and its outstanding performance as measured by those procedures. An elite group of Confirmit clients qualified for an ACE Award.
“At Grant Thornton, we’re truly proud to receive the Confirmit ACE Award as it affirms our dedication to delivering exceptional client experiences,” said Bill Brushett, National Clients and Services Partner, Grant Thornton LLP. “Our client experience program has brought immense value to our organization and we are thrilled to share the award with all those who help fuel the experiences that afford us such a loyal customer base.”
“People come first at Grant Thornton,” adds Bill. “Our culture is what differentiates the firm. We focus on discovering what’s important to our clients and making it important to us.”
"As a 2016 Confirmit ACE Award winner, Grant Thornton has demonstrated a genuine commitment to listening to its clients in an effort to better understand their needs and drive positive change across the business,” said Henning Hansen, President and CEO of Confirmit. “We continue to be impressed with the calibre of entries we receive each year and are delighted to honour those undertaking exceptional customer experience activities.”
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2015 Confirmit ACE Award, organizations must have conducted one or more customer surveys between January 1 and December 31, 2015.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, Swisscom and The Wellcome Trust. Visit www.confirmit.com for more information.
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Julie Ibrahim
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Grant Thornton LLP is a leading Canadian accounting and advisory firm providing accounting, audit, tax and advisory services to private and public organizations. We help dynamic organizations unlock their potential for growth by providing meaningful, actionable advice through a broad range of services. Grant Thornton LLP is a Canadian member of Grant Thornton International Ltd, whose member and correspondent firms operate in over 130 countries worldwide. A listing of Grant Thornton offices and contact information can be found at: www.GrantThornton.ca.
